Responsible Gaming at rt999

Playing Responsibly on rt999

At rt999, we are committed to providing a safe and enjoyable online gaming environment for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. We recognise that while the vast majority of our players enjoy betting and casino games purely as entertainment, a small number may develop habits that affect their wellbeing. We take this seriously.

Responsible gaming is not just a policy obligation — it is a core value at rt999. Our platform is designed with tools that empower you to set boundaries, take breaks, and reach out for help whenever you need it. We encourage every player to treat gambling purely as entertainment, never as a way to earn income or recover financial losses.

rt999 actively promotes the following principles: only gamble with money you can afford to lose, set a personal budget before you start, take regular breaks, and never gamble while under the influence of alcohol or when emotionally distressed. These simple habits make the biggest difference in keeping your gaming experience positive.

Our Responsible Gaming Tools

rt999 provides practical tools to help you stay in control of your gambling activity at all times.

Recognising Problem Gambling

Gambling becomes a problem when it starts to negatively impact your finances, relationships, work or mental health. Recognising the warning signs early is the first and most important step toward getting help. Ask yourself honestly whether any of the following apply to you:

• Spending more money or time gambling than you originally planned
• Chasing losses — continuing to bet in hopes of winning back money you have lost
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable or depressed when not gambling or when trying to stop
• Neglecting family, work, or personal responsibilities because of gambling

If one or more of these signs apply to you, please do not continue playing. Contact our support team immediately and ask about the self-exclusion or time-out options available on your rt999 account. Help is available and there is no shame in reaching out.

Our Commitment to You

rt999 is committed to maintaining a transparent, fair, and responsible gaming environment. Below is a summary of the specific measures we have put in place to protect our players and promote healthy gaming habits across Bangladesh.

Strict Age Policy

rt999 strictly enforces a minimum age of 21 years for all players. We use account verification processes during registration to confirm that no underage individual can open an account or access any gaming product. Any account found to belong to someone under 21 will be closed immediately and all funds returned.

Fair Play Certified

All games available on rt999 use certified Random Number Generator (RNG) technology to ensure fully random and unbiased outcomes. We partner only with reputable game providers including Pragmatic Play, Evolution Gaming, NetEnt, Spribe, and Ezugi to guarantee fair results for every spin, hand, and bet.

Protecting Player Funds

Player funds held in rt999 accounts are kept separate from company operating funds. We support fast and secure deposits and withdrawals via bKash, Nagad, Rocket, and Upay so you always retain control over your money. If you decide to close your account for responsible gaming reasons, any balance will be returned to you promptly.

Ongoing Player Education

We regularly communicate responsible gaming guidelines to our players through in-platform messages and account notifications. During major events such as the BPL, IPL, T20 World Cup, or festive periods like Eid and Pohela Boishakh, we increase our responsible gaming messaging to ensure players remain aware of their limits even during peak engagement periods.

Get Help & Contact Support

If you believe your gambling habits are causing harm — or if you simply want to set limits on your account — our support team is available around the clock. Do not wait until a problem becomes serious. Reaching out early is always the best course of action.

We treat all responsible gaming communications with complete confidentiality. Your request will be handled promptly and without judgement. Our team is here to help, not to question your decision.

Responsible Gaming FAQ

• Who is eligible to play on rt999?

  rt999 is available to players who are 21 years of age or older and located in Bangladesh. All new accounts go through an age and identity verification process before a deposit or withdrawal can be made. Players found to be under the age of 21 will have their accounts immediately closed.
• How do I set a deposit limit on my rt999 account?

  Log in to your rt999 account and go to the Responsible Gaming section in your account settings. You can set a daily, weekly or monthly deposit limit in BDT. Once a lower limit is set it takes effect immediately. If you wish to increase a limit, a mandatory cooling-off period applies before the change takes effect, to protect your wellbeing.
• What is the difference between a time-out and self-exclusion?

  A time-out is a short break from 24 hours up to 30 days, suitable if you feel you need a brief pause. Self-exclusion is a longer-term measure — you can self-exclude for 6 months, 1 year, 5 years or permanently. During both periods your account is fully suspended and promotional communications are stopped. Self-exclusion cannot be reversed during the chosen period.
• Can I still withdraw my balance during a self-exclusion period?

  Yes. If you have an existing balance in your rt999 account at the time of self-exclusion, you may request a withdrawal of that balance by contacting our support team at [email protected]. Your gaming access will remain suspended while the withdrawal is processed. We aim to process these requests as quickly as possible.
• How do I request self-exclusion from rt999?

  Send an email to [email protected] with the subject line 'Self-Exclusion Request'. Include your registered account username or email address and the exclusion period you prefer (6 months, 1 year, 5 years, or permanent). Our responsible gaming team will process your request within 24 hours and confirm the exclusion by email. You will not receive any promotional communications after exclusion is activated.